Privacy Policy

Last Updated: 1st of November, 2024

At Cloud 9 SEO, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you interact with our website and services. By using our services, you agree to the terms of this Privacy Policy.

1. Who We Are

Cloud 9 SEO is a digital marketing agency based in Helsinki, Finland, specialising in search engine optimisation (SEO) services. Our contact details are as follows:

• Company Name: Cloud 9 SEO
• Business ID: 3484697-9
• Location: Helsinki, Finland
• Email: [email protected]

2. Information We Collect

We collect and process the following types of information or personal data:

• We use Google Analytics and Google Marketing software to track how users interact with our content. We will not share this information with any third parties.

While using our Service, we might request you to fill out your email address and/or name. Identifiable information may include, but is not limited to:

• Email address
• Cookies and Usage Data

3. How We Use Your Information

We use your personal data to:

• Provide and improve our SEO services.
• Communicate with you regarding your inquiries, projects, or support requests.
• Send you updates, newsletters, or marketing communications (only if you have opted in).
• Analyse website usage to improve our services and user experience.

4. Legal Basis for Processing

We process your personal data under the following lawful bases:

• Consent: When you subscribe to our newsletters or opt-in for marketing communications.
• Contractual Obligation: To provide you with the services you have requested.
• Legal Obligation: To comply with legal requirements, such as maintaining records for tax purposes.
• Legitimate Interest: To improve our services and protect our business.

5. Data Sharing and Transfers

We do not sell, rent, or trade your personal information with third parties. However, we may share your data with trusted partners who assist us in providing our services, including:

• IT service providers (website hosting, cloud storage).
• Payment processors for handling transactions.
• Legal or regulatory authorities when required by law.

If data transfers occur outside the European Economic Area (EEA), we ensure that appropriate safeguards are in place, such as standard contractual clauses or other legal mechanisms.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations. Once your data is no longer needed, it will be securely deleted or anonymised.

7. Your Data Protection Rights

As a resident of the EU/EEA, you have the following rights under the General Data Protection Regulation (GDPR):

• Right to Access: Request access to the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data, subject to certain conditions.
• Right to Restrict Processing: Request limitations on how we use your data.
• Right to Data Portability: Request your data in a commonly used format.
• Right to Object: Object to the processing of your data in certain circumstances.

To exercise any of these rights, please contact us at [email protected]

8. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience and analyse website traffic. You can manage your cookie preferences in your browser settings.

9. Security of Your Data

We take appropriate technical and organisational measures to protect your data from unauthorised access, alteration, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Links to Other Sites

Our website may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and we will notify you of significant updates.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

[email protected]